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RESPONSIVE WEB DESIGN

Responsive customer portal design for Melbourne's largest retail water utility company providing essential water & sanitation services to more than 1.8 million people.

01

Project

Yarra Valley Water set out on a path to develop an online hub for their customers that would deliver the following services and objectives:

Easy and convenient bill payment
Local fault reporting
Usage calculation
Multi-property utility management
Releaving the pressure off the call centre

User-testing session

"I really like the simplicity of it.
I can basically do everything
I want on here. Can you send
me an email when this is out
and working?"

Journey

Industry
Utility services

Expertise
Web design, Information architecture, Stakeholder Workshops, Interface design, Wireframing, Prototyping, User Experience Design.

Designed while working at Symplicit. 2014.

We designed the site's information architecture and wireframed the user-flows.

During this process, we reviewed and refined the wireframes together with the web development and client teams.

Final designs were then developed into a working prototype, tested and refined with the end users.

The service was to be designed from scratch taking well established manual processes online and giving Yarra Valley Water customers transparency and the power to manage their accounts.

We began by gathering business requirements through interactive workshops with stakeholders. We also conducted a competitive landscape review with the end users to validate and refine the design requirements.